[Anwsered] After my cousin moved in I am unable to access the internet on my laptop. When I try and diagnose the problem it tells me "verify the current proxy server configuration".

After my cousin moved in I am unable to access the internet on my laptop. When I try and diagnose the problem it tells me "verify the current proxy server configuration".

my cousin just moved to my house he installed his computer because mine does work anymore.
Now I can not figure out why I Can get in internet from her computer????? PLEASE HELP, I am in my laptop trying to use the computer when i click on diagnose connection
problems it said:
that i need tp verify the current proxy server configuration, I TRIED  to changed it but i might not being doing something good.
original title: POR FAVOR!!!!! , HELP PROBLEMS WITH INTERNET

Anwsers to the Problem After my cousin moved in I am unable to access the internet on my laptop. When I try and diagnose the problem it tells me "verify the current proxy server configuration".

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Hi ValerieRico,
 
You can try the following steps and check.
Step 1:
If you are using Internet Explorer, you can try to disable the Proxy settings and check:
a.
Click start and in the search bar type” Internet Options” without the quotation.
b.
Double click on it to open.
c.
Click the Connections tab, and then click LAN settings.
d.
Uncheck the Use a proxy server for your LAN check box.
 
Step 2:
You can also try resetting the router and see if it helps.
Step 2: To reset modem or router
a.
Disconnect the cable that connects the computer to the modem.
b.
Turn off the modem and the router.Collapse this tableExpand this t


Note

If the modem or the router does not have a power switch, disconnect the power to the modem or to the router.


c.
Restart the computer.
d.
After your computer has restarted, turn on the modem or the router, connect the cable from the computer to the modem or the router, and restart the computer.
e.
Make sure that all network cables are securely connected.
f.
Start Internet Explorer.
I would also suggest you to contact your modem/router manufacturer to know how to reset a router or modem.
 
Hope this information is helpful.

If you failed to fix it, another option is to call Microsoft and walk through the process with a technician. To do this, dial "1-800-936-5700". Explain the error that you received and the steps in the update process during which it was displayed. The technician will be able to walk through the steps from getting a new product key to finishing the installation.

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