Can't backup Western Digital external hard drive after installing MS Fix It program Tech Support

Can't backup Western Digital external hard drive after installing MS Fix It program

I installed MS Fix It program and ever since then, I have had backup problems with my WD (Western DigitaL) external hard drive.  I have used this for many months to back up my entire computer, using my Norton program, and now I get the message that there
is a "problem with the back up".  It asks me to check to see if the device is connected,  (Of course it is!!).  I also noticed that my external hard drive was changed from "F" to "G" after I installeld Fix It.  This is fine, but WHY?  Is FIX It considered
a device?
 
WHAT  HAPPENED AND HOW CAN I GET THIS BACK TO NORMAL SO I CAN EASILY BACK UP AGAIN????? This is very frustrating. 
 
Thanks for any help you can give.
 
Claudia

Keys to the Problem Can't backup Western Digital external hard drive after installing MS Fix It program

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Hi,
1.    Which fixit did you run?
2.    What is the exact error message do you get when you try to backup?
 
I would suggest you to do system restore and check if it helps:
http://support.microsoft.com/kb/306084
 
Hope it helps.

Manually editing the Windows registry

Manually editing the Windows registry to remove invalid MACHINE_CHECK_EXCEPTION keys is not recommended unless you are PC service professional. Incorrectly editing your registry can stop your PC from functioning and create irreversible damage to your operating system. In fact, one misplaced comma can prevent your PC from booting entirely!

Caution: Unless you an advanced PC user, we DO NOT recommend editing the Windows registry manually. Using Registry Editor incorrectly can cause serious problems that may require you to reinstall Windows. We do not guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

To manually repair your Windows registry, first you need to create a backup by exporting a portion of the registry related to MACHINE_CHECK_EXCEPTION (eg. Windows Operating System):

• Click the Start button.
• Type "command" in the search box... DO NOT hit ENTER yet!
• While holding CTRL-Shift on your keyboard, hit ENTER.
• You will be prompted with a permission dialog box.
• Click Yes.
• A black box will open with a blinking cursor.
• Type "regedit" and hit ENTER.
• In the Registry Editor, select the Error 0x9C-related key (eg. Windows Operating System) you want to back up.
• From the File menu, choose Export.
• In the Save In list, select the folder where you want to save the Windows Operating System backup key.
• In the File Name box, type a name for your backup file, such as "Windows Operating System Backup".
• In the Export Range box, be sure that "Selected branch" is selected.
• Click Save.
• The file is then saved with a .reg file extension.
• You now have a backup of your MACHINE_CHECK_EXCEPTION-related registry entry.

Recommended Method to Repair the Problem: Can't backup Western Digital external hard drive after installing MS Fix It program:

How to Fix Can't backup Western Digital external hard drive after installing MS Fix It program with SmartPCFixer?

1. You can Download SmartPCFixer here. Install it on your computer. When you open it, it will perform a scan.

2. After the scan is done, you can see the errors and problems which need to be fixed.

3. The Fixing part is done, the speed of your computer will be much higher than before and the errors have been removed.

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