Troubleshoot:At what point in time did Microsoft COMPLETELY lose touch with its customers?

At what point in time did Microsoft COMPLETELY lose touch with its customers?

Or in this particular case, its business customers (surely the largest slice of their bottom line)..
 
Some day (and relatively soon I hope, thanks to two abominations called Windows Server 2012 and Windows 8), decision-makers at MS are going to be jolted by the realization that there's only so much BS, sodomy, and face-slapping its administrators are going
put up with before they cease all OS upgrade cycles and start migrating their servers to RedHat or CentOS, PERMANENTLY.  Unfortunately, by the time this "pain" is really felt at a corporate level, it will probably be far too late.
I hold multiple Microsoft certs and have administrated Windows and Server products for several years, but I've never found myself to be more fed up with Microsoft than I have been over the past three months.  Why hold a public beta test for a product in
development when you're just going to ignore the consensual feedback from users who participated?  Another giant slap in the face, it would seem..
Microsoft better start firing and re-hiring, and lose the "Apple" mentality.  I'd be ashamed to say this if it weren't true, but I'd rather use Mountain Lion OS X one hundred times before I use Server 2012 or Windows 8 ONCE.
 I will NEVER recommend or allow
the use of either one on any of our assets.

Keys to the Problem At what point in time did Microsoft COMPLETELY lose touch with its customers?

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