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Troubleshoot:My Windows is Unable To Shutdown or Restart System Error

My Windows is Unable To Shutdown or Restart System

I have Windows 7 Ultimate Service Pack 1 on my PC.
Sometimes when i want to restart or shutdown my windows , i click shutdown or restart many times, BUT it won't turn off at all !!! It usually happens when i worked with my PC a lot of time.
Can u help me ?

Keys to the Problem My Windows is Unable To Shutdown or Restart System

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Hello Arshia,
Welcome to Microsoft Community Forum.
What happens when you click on Restart/Shutdown?Did you make any specific change in the computer?
Disconnect all external devices and then try to shutdown/restart computer.
Try booting computer in safe mode and then try shutting down the computer.
Refer to: Start your computer in safe mode
If the computer shuts down find through safe mode, perform
clean boot.
Putting your system in Clean Boot state helps in identifying if any third party applications or startup items are causing the issue.
You need to follow the steps from the article mentioned below to perform a Clean Boot.
Refer to the link to perform clean boot.
How to perform a clean boot in Windows

Refer "How to reset the computer to start normally after clean boot troubleshooting" to reset the computer to start as normal after troubleshooting.
Why doesn't my computer shut down?
Programs sometimes prevent Windows from shutting down properly.
When that happens, the screen darkens and Windows indicates which programs are preventing the computer from shutting down, and sometimes why.
The darkened screen displays two buttons: Force shutdown and Cancel.
Clicking Force shutdown closes all programs, closes Windows, and then turns off your computer.
If you click this button, you might lose any work that you haven't
saved, so if you need to save files, click Cancel to return to Windows and save your work.
Occasionally, you might have to shut down an unresponsive program manually.

Additional Information:
Turn off a computer: frequently asked questions
Also refer to the article: You cannot make a computer that is running Windows 7 shut down or sleep
Let us know the update, we'll be glad to assist you further.
Thank you.

Tweak IE Options
  • Open Internet Explorer.
  • Go to "Tools > Internet Options > Advanced Tab".
  • Uncheck "Enable third-party browser extensions".
  • Click "Apply".
  • Reboot your computer.

Recommended Method to Fix the Problem: My Windows is Unable To Shutdown or Restart System:



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